CSR areas worth introducing in your company

The areas of CSR, or corporate social responsibility, until recently were an interesting topic only from the point of view of niche, ecological brands. What has changed to make the topic of corporate social responsibility so pressing today? 

What will you learn from the article?

Nowadays, more and more companies pay attention to their activities and their impact on society and the natural environment. Corporate Social Responsibility (CSR), i.e. corporate social responsibility, is becoming not only a fashionable slogan, but a key element of the management strategy of many organizations.

But what is CSR really? What are the principles of social responsibility and in what areas is it applied? In this entry, we will try to answer these questions by presenting the definition of CSR, key activities within it and the benefits of their implementation - not only for the environment, but also for the enterprises themselves. We will also look at how companies can effectively plan their CSR strategy and what importance these activities had during the pandemic.

Social involvement is becoming more and more expected by both consumers and investors, which makes CSR an integral element of modern business. We invite you to read - learn more about the areas of CSR application and why it is worth implementing the principles of social responsibility in your company.

What is Corporate Social Responsibility?

The range of this phenomenon, i.e. corporate social responsibility, is becoming more and more visible in the politics of the most important corporations. Pragmatically, we can say that it is a response to trends, and the eco or slow style has been in fashion for several years. Some people see something more in it. A global revolution that companies must join, at least to some extent, to change the world for the better. Regardless of what the truth is, one thing is clear. More areas of CSR are entering business and it is difficult to stop this trend for now.

The areas of CSR, i.e. social responsibility, involve taking into account not only profit but also the social context in the functioning of the company.

The concept is closely related to sustainable development, i.e.: "Social responsibility and the organization's obligation to include social and environmental aspects in the decision-making process and to take responsibility for the impact of decisions and activities on society and the environment." (ISO 26000 definition).

It can be protection or support: 

• nature, 
• society, 
• employee rights, 
• animals, 
• charity work 

Today, on the websites of the largest brands, you can find the "social responsibility" section. Company representatives know that public opinion expects this. Research also shows that most people are willing to pay extra if the product is advertised as ecological or compatible with nature. This means that individual activities in the area of Corporate Social Responsibility can also translate into profits and sales support. It is a myth that companies only lose out on implementing more sustainable, more expensive solutions. 

What is CSR - definition

Nowadays, every enterprise should take care of the environment in which it operates. Thanks to this, it not only works pro-ecologically, but also gains in the eyes of the public. It has become a kind of obligation.

What is CSR? In English, Corporate Social Responsibility, which in free translation translates into corporate social responsibility. In order to understand and define CSR areas in detail, the definition of CSR should be explained. According to Marek Grzybowski in "Social Responsible Company. The enterprise philosophy of XXI "is"an element conducive to achieving the economic goals of the company and consisting in caring for positive relations among those groups that may affect success in business. " What can these groups be? Not only consumers themselves, but also stakeholders, suppliers, competitive companies, etc. It can be briefly said that corporate social responsibility applies to social, economic as well as environmental aspects.

The above-mentioned areas according to the ISO 26000 standard are very extensive and explain in detail the spheres of socially responsible activities of enterprises. However, it is worth looking at other opinions and perspectives of scientists who also tried to define the areas of CSR.

Koncepcja CSR – na czym polega?

Koncepcja CSR (ang. Corporate Social Responsibility, społeczna odpowiedzialność biznesu) oznacza, że firma w swoich decyzjach uwzględnia nie tylko zysk, ale też wpływ na środowisko, pracowników i lokalną społeczność. To nie jednorazowa akcja marketingowa, tylko stały sposób zarządzania, widoczny w codziennych decyzjach firmy, nie tylko w raporcie na koniec roku.

CSR areas - citations

Based on Marek Grzybowski's definition, CSR areas are considered within specific groups of interests of a given company. Ricky Griffin in "The Fundamentals of Organizational Management" lists three specific areas towards which organizations apply socially responsible activities: the natural environment, external stakeholders and general social well-being.

The first area is the environment. Griffin explains that environmental actions should be based on: "such operation of the entity that will reduce the harmful impact on the environment in the phase of production, normal operation and waste disposal. " Particular emphasis is placed on industrial enterprises, among which such pro-environmental measures should be necessary and necessary to maintain positive relations with the environment. They are a kind of compensation for environmental degradation caused by intensive production and expansion of enterprises to new areas. CSR areas in this aspect will concern, among others, such activities as: "the use of more and more modern devices, processes and technologies."

Another area is external shareholders. CSR in this aspect "it consists in equal treatment of employees, taking into account their interests, social needs, employment on the basis of decent conditions or at least making decisions indicating that the enterprise takes into account the private and family life of the employee. " - Katarzyna Kazojć explains in "The concept of social responsibility and its areas in organizations". The most important external shareholders are employees, customers and investors. The organization should focus on them in particular when planning socially responsible activities.

The last area mentioned is general social welfare. Griffin emphasizes that "it refers to an additional activity of the company which is intended to contribute to increasing the level of welfare in the environment. " What examples of activities can be mentioned in this aspect? For example: philanthropic activity, supporting social and cultural organizations, or supporting political equality.

What are the key CSR activities?

CSR areas that can be introduced into the company's policy will depend on its nature. Better are those tailored to the company's realities and key competences than universal or fashionable at the moment. The combination of the company's main area of operation and its values with social responsibility allows for the identification of CSR areas that can be maintained and developed in the long term. In this way, you can also use the existing ones marketing communication channels, strengths and other resources that the company already has. It is worth identifying areas of CSR that employees will be convinced of.

Key activities that may be part of such a strategy include launching a company foundation or supporting an existing one. Companies often create their own cultural or social initiatives (podcast, marathon, festival). In this way, they show commitment without disturbing the everyday functioning of the organization. It can also be a commitment - e.g. reducing plastic consumption in the office by 30%. or creating a vegetable garden on the roof of the building.

Sometimes CSR is built on the example of a specific person, such as the socially engaged Bill Gates or a journalist known for her concern for the environment, who is the founder of an ecological cosmetics brand.

Obszary CSR takie jak ochrona środowiska czy oszczędność zasobów często są wypadkową ulepszeń procesowych i technologicznych. Wówczas agencja marketingowa może stworzyć kampanie PR wokół np. zmniejszenia zużycia surowców podczas produkcji, które i tak odbyło się w ramach naturalnie zachodzących firmowych procesów. Trzeba tylko zidentyfikować odpowiedni przekaz, którym można będzie pochwalić się w raporcie społecznym. 

Corporate social responsibility during the pandemic

The coronavirus pandemic has created new challenges for entrepreneurs - different operating circumstances, the need to redefine organizational goals and brand vision. Everyone had to face the new reality - both small, local enterprises and international giants. It was speculated that COVID-19 would negatively impact the development of individual brands. However, many companies have shown that you can also do something valuable in times of crisis. Many organizations have been involved in the fight against the pandemic. From the very beginning, they have selflessly helped those who need it.

In particular, hospitals, emergency stations, schools, local governments and social welfare homes. Activities carried out by enterprises can be included in the scope of CSR. One of the areas of corporate social responsibility is taking care of social issues - including caring for the health of society.

The COVID-19 pandemic has redefined companies' approach to CSR activities. She tested the sensitivity and attention of enterprises. It made them reflect on their values and priorities that guide them on a daily basis. The crisis has strengthened the trend of corporate social responsibility. He was an impulse for change - for greater involvement in social matters. He showed how important it is to support each other, help others and fight for important issues.

The coronavirus pandemic has marked out new areas of CSR activities - aimed at fighting the crisis and supporting people or groups in need. Many enterprises offered financial assistance to the most needy entities (mainly health care) - eg Bank Pekao donated PLN 5 million to hospitals. Lots of smaller companies (mainly clothing brands) became involved in sewing masks and the production of disinfectants (e.g. the initiative of PKN Orlen and KGHM).

Other areas of CSR activity in the era of coronavirus are:

• providing necessary materials to medical services,
• help for the elderly,
• supporting local businesses,
• delivering meals to hospitals,
• providing equipment to employees working from home and students learning remotely,
• volunteering for schools and health services.

CSR activities during the crisis also apply to employees. Employer branding during a pandemic focuses on the physical and mental health of employees. Many companies have implemented new solutions appropriate to the situation - including psychological support, adapting workplaces to new requirements, working from home, providing employees with disinfectants and masks.

The pandemic has shown the importance of CSR activities. She redefined the approach to helping and engaging in social matters. Moreover, it prepared companies for possible future crisis situations.

CSR benefits – not only the natural environment benefits

CSR activities must be consistent with public relations activities. They should be in harmony with the brand's mission and vision. Thanks to this, they will be authentic and perfectly fit into the functioning of the company.

CSR uses various tools that allow you to achieve your goals. The first is ecological activities - that is, all initiatives and investments that minimize the company's negative impact on the natural environment. An example is the recycling of rubbish or the resignation from buying water in plastic bottles. Activities in the field of ecology also include the search for innovations that may have a positive impact on the environment - as part of the conducted activity or offered products.

The second CSR tool is employee volunteering. This is understood as the involvement of employees of a given company in pro-social campaigns, voluntary work for social initiatives - e.g. organizing collections of food and accessories for animals from shelters.

An important tool for corporate social responsibility are programs for employees - broadly understood employer branding. CSR activities involve investing in the development and improvement of employees' qualifications, ensuring the comfort of their lives, and providing them with the opportunity to create individual development paths.

Employee programs may include additional training for professional development, integration or equal opportunities.

 

Another CSR tool is social campaigns, i.e. influencing the attitudes of society through the media. The aim of such activities is to help those in need and to increase social awareness on specific, important topics - e.g. environmental protection or women's rights.

One cannot forget about activities for the benefit of the local community. It is about all projects for the environment in which the company operates. Such as supporting local institutions, supporting programs for children and youth, supporting investments (e.g. road construction), cooperation with the local government.

How to plan a CSR strategy?

CSR activities will bring the best results (and will be positively received by the society) if they assume long-term development. A strategy is necessary to consciously and responsibly create individual steps. The strategy should take into account the overall vision of the brand, its features and nature. Planning of activities can be more or less formalized. It all depends on the culture, size and type of the organization. In each case, you should consciously specify your goals, create the next steps thoughtfully and constantly monitor the progress of the strategy.

The process of implementing the corporate social responsibility strategy according to the WE Deming model assumes four stages:

1. Plan (planning)
2. To (action)
3. Check
4. Act (execution)

Planning (Plan) is the determination of actions/processes necessary to achieve the assumed goals. These activities should be consistent with the company's policy, its vision and the requirements of the recipient group. This is also the time to define stakeholders (people affected by the organization's activities and people who can influence the organization), context of activities and priorities.

At this stage, the company defines CSR thematic areas. For this purpose, it may refer to the assumptions of the ISO 26000 standard, which lists such areas as: organizational governance, human rights, work practices, environment, business ethics, consumer issues, social development. Considerations should be based on a reliable, detailed assessment of the current situation and the potential effects that the strategy may have.

After planning, it's time for Action. It is nothing more than the implementation of planned steps. The first versions of the activities are implemented on a trial basis. This allows you to assess their effectiveness and draw appropriate conclusions that will serve as the basis for modifying the strategy.

At the action stage, effectiveness is of great importance corporate communicationwhich enables efficient determination of the rules for the implementation of activities and information on the effects of these activities.

The Check stage consists in measuring the effects of the strategy - that is, determining whether the actions brought the expected results or whether the set goals were achieved. After the analysis, possible corrective actions that will improve the strategy should be identified.

Act is the implementation of improved solutions. At this stage, one should remember about constant monitoring of the activities carried out. This will allow you to assess their effectiveness and make corrections at the right moment.

Popular areas of CSR in Poland

CSR areas in Poland are similar to those in other European countries, although each market also has its own specificity. "The dynamic development of CSR in Poland dating back to the beginning of the 21st century is closely related to the inflow of a large number of foreign investors." – noted in the report of the Ministry of Economy on this subject.

However, even global corporations adapt CSR areas to the social context in individual markets. For example, Coca Cola in the US focuses primarily on issues of racial equality. In Poland, she emphasizes the topic of women's rights and recycling.

Environmental protection is a particularly attractive topic for us. It is not too controversial, although by dealing with, for example, the subject of the Białowieża Forest, you can also subtly show your commitment to current affairs. It can also be scaled - from cleaning the local park or forest to a nationwide social campaign.

Attachment to tradition and family means that initiatives supporting local communities, small farms and family initiatives gain great recognition in Poland.

CSR w Polsce – przykłady konkretnych programów

Jednym z długoletnich przykładów CSR na polskim rynku jest program „Razem zadbajmy o zdrowie” sieci Biedronka. Jak podaje oficjalna strona Biedronki, inicjatywa daje pracownikom dostęp do bezpłatnych badań profilaktycznych i działa w ramach Jeronimo Martins Polska od 2004 roku. To jeden z dwudziestu programów wsparcia dla pracowników prowadzonych pod wspólnym hasłem „Dla Nas. Razem w każdym momencie” – dosłownie: „Oferta badań profilaktycznych jest jednym z 20 programów wsparcia dla pracowników”.

Innym przykładem jest program „Podziel się Posiłkiem”, prowadzony przez Danone we współpracy z Bankami Żywności od 2003 roku. Jego celem, jak podaje strona kampanii, jest „zmniejszenie poziomu niedożywienia wśród dzieci” w Polsce. Według danych organizacji Banki Żywności program pozwolił dotąd „przekazać ponad 17 milionów posiłków najmłodszym Polakom” (cytat ze strony bankizywnosci.pl, dostęp 28.09.2026). W 2017 roku inicjatywa rozszerzyła się o program „Podziel się Dobrym Posiłkiem”, obejmujący wsparciem żywnościowym i edukacyjnym placówki lokalne.

Trzeci przykład to coroczny turniej piłkarski dla dzieci „Z Podwórka na Stadion o Puchar Tymbarku”, organizowany wspólnie z Polskim Związkiem Piłki Nożnej. Turniej doczekał się już XXIII edycji, w której – jak informowały oficjalne materiały prasowe wydarzenia – drużyny grały „od Sławy do Warszawy”, czyli w niemal każdym zakątku Polski. Skala i regularność turnieju pokazują, że długofalowe, cykliczne programy CSR budują rozpoznawalność skuteczniej niż jednorazowe akcje.

Jak wdrożyć CSR w małej i średniej firmie krok po kroku?

1. Zacznij od audytu – sprawdź, co firma już robi (nawet nieformalnie) w obszarze społecznym czy środowiskowym, zanim zaplanujesz coś nowego.
2. Wybierz jeden, realny obszar – lepiej dobrze prowadzić jeden program dla pracowników niż rozpocząć pięć akcji naraz i żadnej nie domknąć.
3. Dopasuj CSR do misji firmy – działania społeczne, które nie mają związku z tym, czym firma się zajmuje, wyglądają na przypadkowe. Więcej o samej misji piszemy w artykule o misji firmy.
4. Zaangażuj pracowników, nie tylko dział marketingu – wolontariat pracowniczy działa wiarygodniej niż akcja, w której udział biorą wyłącznie osoby z PR-u.
5. Komunikuj z umiarem – opisz, co zrobiono i jaki miało to efekt, bez języka reklamowego i bez przesadnych deklaracji na przyszłość.
6. Mierz efekt, nie tylko nakład pracy – liczba przekazanych posiłków czy godzin wolontariatu mówi więcej niż sam fakt, że „firma zaangażowała się społecznie”.

Why do companies use CSR?

Dobrze dobrane obszary CSR mogą ożywić firmową rzeczywistość, zmotywować pracowników i przychylnie usposobić opinię publiczną. Jeśli chodzi o employer branding, to młodzi są w stanie znieść wiele niedogodności, jeśli „ich” firma ma wizerunek przyjaznej i zaangażowanej w odpowiednie obszary CSR. Zaangażowanie na rzecz środowiska nie tylko nie musi nic kosztować, ale też może przełożyć się na zyski poprzez cięcie ilości wykorzystywanych surowców. Wiele firm wykorzystuje konkretne CSR activities as PR tool, knowing that it has a positive impact on their image.

Public opinion today is highly polarized. Judgments on social media are made quickly, often based on a few sentences or a photo. A company involved in environmental or human rights issues can more easily get out of a difficult situation by relying on its current CSR program.

On the other hand, such campaigns can also have their downsides. The main one is the screening of noble actions by the media or the public. If it turns out that the areas of CSR are mainly implemented at the level of declarations and PR, it may turn against the company. Especially when it comes to accusations of environmental damage or failure to respect workers' rights.

 

Interesting research on CSR was conducted at the University of Chicago. During the research, one of the companies employed 3,000 temporary workers to transcribe text. Part of their salary was paid in advance, knowing that this would encourage unfair behavior.

Indeed, some employees cheated or avoided work. Some were told that the company donated a percentage of profits to support UNICEF. In this group, fraud occurred 20 percent more often. more often than in the others. Still others were told that UNICEF support would be provided "on behalf of the workers" - they cheated by 30%. more often than average. It turned out that the sense of duty well fulfilled (UNICEF support) resulted in lower commitment to work. Employees felt that they had already supported important areas of CSR, so they did not have to contribute to what was their basic responsibility.  

Who should use social responsibility tools?

Every socially responsible company is aware of this by documenting its activities through social reports. Not only market giants, but also every small company can engage in CSR and take care of environmental aspects. It is worth fighting the myth that CSR applies to large corporations and smaller entities cannot significantly influence the development of the local community or the development of employees. Investing in human resources always makes sense. The management strategy that takes into account the goals of sustainable development proves that the company is socially responsible. Customers appreciate it more and more.

Jakie korzyści CSR daje samej firmie?

CSR bywa opisywany wyłącznie jako koszt lub obowiązek, ale ma też konkretne przełożenie na biznes. Poniższa lista pokazuje, na czym polega każda z tych korzyści i w jakim horyzoncie czasowym się pojawia.

• Trust of customers – klienci częściej wybierają firmy, których wartości znają i podzielają (horyzont średnio- i długoterminowy).
• Lojalność pracowników – pracownicy identyfikujący się z działaniami firmy rzadziej zmieniają pracodawcę (horyzont średnioterminowy).
• Odporność na kryzys wizerunkowy – firma z ugruntowaną reputacją społecznej odpowiedzialności ma większy kredyt zaufania w trudnych momentach (horyzont długoterminowy, widoczny dopiero w kryzysie).
• Łatwiejsza rekrutacja – kandydaci do pracy sprawdzają działania CSR firmy na równi z wynagrodzeniem (horyzont krótko- i średnioterminowy).

Żadna z tych korzyści nie pojawia się natychmiast po jednej akcji społecznej – dlatego CSR działa najlepiej jako stały element strategii, opisany np. w strategii marketingowej firmy, a nie jako pojedyncza kampania wizerunkowa.

CSR a greenwashing – jak nie przekroczyć granicy

Granica między prawdziwym CSR a greenwashingiem (pozorowaniem działań proekologicznych bez realnego pokrycia) jest cienka i łatwo ją przekroczyć niechcący. Kampania społeczna, która nie ma odzwierciedlenia w codziennych decyzjach firmy – na przykład deklaracja troski o środowisko przy jednoczesnym braku realnych zmian w produkcji – działa na krótką metę, a po ujawnieniu rozbieżności szkodzi bardziej niż brak jakiejkolwiek komunikacji CSR. Klienci i dziennikarze coraz częściej sprawdzają deklaracje firm w praktyce, więc rozbieżność między słowami a działaniem wychodzi na jaw szybciej niż jeszcze kilka lat temu.

• Komunikuj tylko te działania, które faktycznie się wydarzyły i można je sprawdzić.
• Unikaj ogólników w stylu „dbamy o planetę” bez konkretnego opisu, na czym ta dbałość polega.
• Jeśli CSR dotyczy jednego obszaru (np. programu dla pracowników), nie sugeruj, że firma jest odpowiedzialna „we wszystkim”.

CSR jako część strategii komunikacji, nie osobna akcja

Najczęstszy błąd w komunikacji CSR to traktowanie jej jako osobnego, jednorazowego projektu obok reszty działań firmy. W praktyce CSR działa najlepiej, gdy jest częścią szerszej strategii komunikacji firmy – z ustalonym z góry harmonogramem, grupą odbiorców komunikatu i sposobem mierzenia efektu, tak samo jak każde inne działanie PR czy marketingowe. Firma, która komunikuje CSR przypadkowo, raz w roku przy okazji świąt, traci większość potencjalnej wartości takiego działania – odbiorcy nie zdążą skojarzyć marki z konkretną inicjatywą, jeśli pojawia się ona raz na dwanaście miesięcy.

Dobra praktyka to rozdzielenie komunikacji na dwa poziomy: krótkie, częste aktualizacje (np. w mediach społecznościowych, przy okazji kolejnych etapów programu) oraz rzadsze, bardziej rozbudowane podsumowania z konkretnymi liczbami – ile osób objęto pomocą, ile środków przekazano, jaki był postęp względem poprzedniego roku. Sam fakt prowadzenia programu społecznego, bez podsumowania efektów, jest łatwy do przeoczenia przez odbiorców.

Raportowanie CSR – po co firmie dokument, którego nikt nie czyta?

Wiele firm kojarzy CSR głównie z corocznym raportem społecznym – dokumentem, który rzeczywiście rzadko czytają osoby spoza branży czy inwestorzy indywidualni. Sam raport nie jest jednak celem, tylko narzędziem porządkującym: zmusza firmę do zebrania w jednym miejscu tego, co faktycznie zrobiła, i porównania tego z poprzednim rokiem. Dla firmy, która traktuje CSR poważnie, raport jest punktem wyjścia do rozliczenia się z własnych deklaracji, a nie dokumentem tworzonym wyłącznie na potrzeby wizerunku.

Mała i średnia firma nie musi tworzyć rozbudowanego raportu w formacie stosowanym przez duże korporacje. Wystarczy krótkie, coroczne podsumowanie na stronie internetowej: co zrobiono, ile to kosztowało czasu lub budżetu i jaki miało efekt. Taki dokument, nawet skromny, jest bardziej wiarygodny niż brak jakiegokolwiek podsumowania – pokazuje, że firma traktuje własne deklaracje poważnie, a nie tylko jako element kampanii wizerunkowej.

CSR w komunikacji firmy – jak pomaga Commplace

W Commplace pomagamy firmom komunikować działania CSR w sposób wiarygodny: bez przesadnych deklaracji, z konkretnymi liczbami i bez ryzyka greenwashingu. Sprawdzamy, czy planowana kampania społeczna ma pokrycie w codziennych działaniach firmy, zanim trafi do mediów – zobacz, jak prowadzimy komunikację i public relations.

Wzmianki w mediach, reakcje w social mediach i zapytania po kampanii społecznej zestawiamy w kokpicie Commwork®AI – dzięki temu widać, czy komunikacja CSR realnie dotarła do odbiorców, a nie tylko została opublikowana.

Do you want your CSR activities to be effective and at the same time support the growth of results? contact us - our experts will propose the implementation of appropriate measures.

Sources: Biedronka (Jeronimo Martins Polska), „Razem zadbajmy o zdrowie” (biedronka.pl/pl/social-responsibility/razem-zadbajmy-o-zdrowie), dostęp 28.09.2026, cytat: „Oferta badań profilaktycznych jest jednym z 20 programów wsparcia dla pracowników”; Banki Żywności, „Podziel się Posiłkiem” (bankizywnosci.pl/podziel-sie-posilkiem/), dostęp 28.09.2026, cytat: „przekazać ponad 17 milionów posiłków najmłodszym Polakom”; materiały prasowe turnieju „Z Podwórka na Stadion o Puchar Tymbarku” (stories.prowly.com), dostęp 28.09.2026, cytat: „Od Sławy do Warszawy”.