Guide: AI in business › AI implementation, tools and team skills
For most companies, the choice between ChatGPT, Gemini and Copilot is decided by the office suite they already work in: Copilot for businesses on Microsoft 365, Gemini for businesses on Google Workspace, and ChatGPT (or Claude) where AI is meant to be a separate tool for writing, analysis and working with documents. Differences in model quality change every few months, while differences in integration and data security change much more slowly. Below you will find prices from September 2026 and a comparison, and at the end a way to test your choice on your own tasks.
In 60 seconds In brief, for busy readers
- What the difference is: ChatGPT is a standalone assistant, Gemini is built into Google Workspace, and Copilot into Microsoft 365.
- Who it is for: Copilot for businesses working in Word and Outlook, Gemini for businesses on Gmail and Docs, ChatGPT or Claude for teams that need the strongest tool for writing and analysis.
- Prices: business plans for ChatGPT and Claude from USD 20 per person per month, Microsoft 365 Copilot USD 21–30, Gemini included in Workspace from the Business Standard plan.
- How to choose: run a two-week test of two tools on ten real company tasks.
- Pitfall: personal plans (Plus, AI Pro) are not business plans, because they differ in data protection and administration.
The short answer: what to choose
In a company, the question “ChatGPT or Gemini – which is better?” sounds different than at home. Privately, what counts is which model gives better answers. In a company, what also counts is whether the tool can see your emails and documents, who manages the accounts, what happens to the data and how much it costs for twenty people rather than one.
That is why the starting point is infrastructure. A company on Microsoft 365 gets Copilot where it works: in Office documents, in Outlook and in Teams. A company on Google Workspace has Gemini in Gmail, Docs and Sheets. ChatGPT and Claude are strongest as standalone tools for writing, analysis, working with files and building your own assistants. Many companies combine two: an office suite with AI for everyone and ChatGPT or Claude for the few people who work most with text and data.
We have covered pricing and implementation for Copilot itself separately (Copilot for business, step by step), and you will find a broader map of the topic in our guide that takes you through AI in business, from strategy to everyday work.
How ChatGPT, Gemini, Copilot and Claude differ
The comparison below covers business versions as of September 2026. The quality of the models themselves changes so often that rankings from six months ago are out of date; we explain how to read such comparisons in our overview of the best AI tools for business.
| ChatGPT | Gemini | Copilot (Microsoft 365) | Claude | |
|---|---|---|---|---|
| Where it works best | standalone, in the browser and app; also in PowerPoint | in Gmail, Docs, Sheets, Meet | in Word, Excel, PowerPoint, Outlook, Teams | standalone, working on long documents |
| Business plan | Business, Enterprise | Google Workspace (from Business Standard), Gemini Enterprise | Copilot Business, Microsoft 365 Copilot | Team, Enterprise |
| Access to company data | via uploaded files and connections to services | documents and email in Workspace | email, files, meetings in Microsoft 365 | via uploaded files and projects |
| Strength | versatility, custom assistants (GPTs) | Google integration, search | working in Office apps without copy-pasting | long texts, careful editing |
| Weaker side | a separate tool alongside the office suite | full features only in higher plans | requires a Microsoft 365 licence and well-organised file permissions | fewer integrations with office suites |
How much do ChatGPT, Gemini, Copilot and Claude cost? Prices for September 2026
The prices below come from the vendors' official websites (as of 24 September 2026) and are given in US dollars, excluding VAT. In the Polish app store or on an invoice, the amount may be shown in zlotys and including tax, so check the final price when you buy. So how much does ChatGPT cost? It depends on whether you are asking about an account for yourself or for a team.
| Plan | Price | Notes |
|---|---|---|
| ChatGPT Plus (personal) | USD 20 per month | higher limits, reasoning, voice, images, deep research |
| ChatGPT Pro (personal) | USD 100 or 200 per month (new purchases of the USD 200 plan suspended from 10 September 2026) | 5 or 20 times more usage than Plus |
| ChatGPT Business | USD 20/user (annual) or USD 25/user (monthly), min. 2 users | no training on company data by default, admin console |
| ChatGPT Enterprise | individual quote | SSO, data retention policies, SLAs |
| Google AI Pro (personal) | USD 19.99 per month | Gemini 3.1 Pro, Deep Research, 5 TB of storage |
| Gemini in Google Workspace | included in plans from Business Standard | Gemini in Docs, Sheets, Meet; limited scope in Business Starter |
| Microsoft 365 Copilot Business | USD 21/user per month (annual), USD 18 on promotion (Microsoft does not state an end date for the promotion on its US site) | requires a Microsoft 365 licence |
| Microsoft 365 Copilot (large enterprises) | USD 30/user per month (annual) | requires a Microsoft 365 licence; Copilot Chat at no extra cost |
| Claude Pro (personal) | USD 17 (annual) or USD 20 per month | Claude Code and design tools |
| Claude Team | USD 20/user (annual) or USD 25/user (monthly) | Premium seats: USD 100–125/user |
Personal plan vs business plan: why ChatGPT Plus is not ‘ChatGPT for business’
The most common scenario: a few people in the company pay privately for ChatGPT Plus or Google AI Pro and expense it. That works until someone pastes a client contract into such an account. Personal and business plans differ not in the quality of answers but in control: in ChatGPT Business, OpenAI does not train models on company data by default, an administrator manages the accounts, and when an employee leaves, their chat history does not leave the company with them.
The “ChatGPT Business vs Plus” comparison therefore comes down to whether the tool will hold company data. If it will, choose the business plan. If someone uses AI exclusively for general texts without any data, a personal plan will do, but that is rare.
When Claude, Perplexity, Grok and DeepSeek come in handy
‘Claude vs ChatGPT’ comparisons are appearing more and more often, because Anthropic’s Claude handles long documents and careful text editing well. The Team plan costs the same as ChatGPT Business, so for teams that write a lot it is a real alternative.
In “Perplexity vs ChatGPT” comparisons it is easy to overlook that Perplexity is primarily an AI search engine that cites sources with every answer: useful for quick research, less so for working with company documents. Grok (from xAI) and DeepSeek appear in “Grok vs ChatGPT” and “DeepSeek vs ChatGPT” comparisons, but in a company you need to ask about data: according to its privacy policy from February 2026, DeepSeek stores users' personal data in China. For many companies, that is reason enough not to use the service for work matters.
Each of these tools can also state untrue information with complete confidence. We explain how to limit this risk when discussing AI hallucinations.
Which tool for which business situation
Instead of looking for a winner in the ‘Gemini vs ChatGPT’ contest, it is better to match the tool to the situation. Here are the most common set-ups in mid-sized Polish companies.
- Company on Microsoft 365, lots of emails and meetings: Copilot. Start with the free Copilot Chat, and buy paid licences for the people who work most in Outlook and Teams.
- Company on Google Workspace: Gemini as part of the Business Standard plan or higher; compare it with ChatGPT only in the marketing team.
- Marketing and PR team, lots of text and analysis: ChatGPT Business or Claude Team for a few people, alongside the office suite. How to introduce such a tool without chaos is shown in our AI implementation plan for marketing and PR teams.
- B2B sales: AI built into the CRM often delivers more than a general-purpose chat, as we show using the example of CRM with AI.
- Small company with no IT department: one tool on a business plan and a one-page policy on what not to paste in.
How to choose, step by step: a test on your own tasks
Vendor demos show the best-case scenarios. Your company has its own: Polish emails with typos, spreadsheets with inconsistent column names, proposals in an old template. That is why the comparison has to be done on your own material.
- STEP 01Choose 10 real tasks
For example, a reply to a complaint, a meeting summary, analysis of a sales spreadsheet, a draft proposal, translating an email. Tasks from different departments.
- STEP 02Choose two tools to test
Usually: the AI from your office suite and one standalone tool (ChatGPT or Claude). Three is already too many for a reliable comparison.
- STEP 03Give both the same prompts and materials
On test accounts on a business plan, without data that must not leave the company. Record the time taken and the number of corrections.
- STEP 04Assess the results blind
Have the head of department rate the answers without knowing which tool produced them. This reduces the effect of brand preference.
- STEP 05Calculate the cost per person, not per company
Not everyone needs a full licence. It is often enough for part of the team to have a paid plan while the rest use the basic version; check this in the test.
When it is worth paying for two tools, and when it is not
Two tools make sense when different groups of employees have different needs: everyone uses the AI in the office suite, while a few people in marketing, analytics or management need a stronger tool for text. It makes no sense when the same person pays for three subscriptions because ‘each one does something slightly better’.
Signs that it is time to put your tools in order: several personal accounts are circulating in the company, nobody knows who pays for what, and employees do not know what must not be pasted in. Signs that it is better to wait with the purchase: nobody has time for a test, and the team cannot name three tasks that AI would speed up. In the latter situation, it is better to start with AI training for your team, and put off purchases for a quarter.
How to work out whether a subscription pays for itself
In a company, the question “is ChatGPT Plus worth it?” translates into a simple calculation: how many hours a month does an employee save and how much does their hour cost. If a licence costing a few dozen dollars saves even a few hours of a specialist's work, it pays for itself quickly. But you have to measure this, not assume it.
Measure the time taken for three repetitive tasks before implementation and after a month of use, including the time spent checking results. If the number of proposals or the speed of replies to customers goes up, compare the result with the same period of the previous year or with a group that is not yet using the tool, because only then do you know it is the effect of AI and not of the season. We describe this difference in step-by-step sales planning and on the page about our method correlation vs impact.
Cancellation, plan changes and invoices in practice
If someone in the company has a private ChatGPT Plus account and you are moving to a business plan, the personal subscription has to be cancelled. According to the OpenAI help centre: log in, open the account menu, choose Settings, then Billing and ‘Cancel plan’. Paid features keep working until the end of the billing period; cancel at least 24 hours before the next payment.
When moving to a business plan, also decide what happens to the employee's existing conversations and custom assistants, because some of them contain company knowledge that may be lost when the personal account is cancelled. If you are planning to build assistants on company knowledge, start with our article on how an AI assistant in the company.
Common mistakes when choosing an AI assistant
Rankings measure models on test tasks, not on your emails and spreadsheets, so you buy a tool that wins in the test but loses in everyday work.
Client data ends up in tools outside the company’s control, and when an employee leaves, their work history and assistants disappear.
You pay for seats that half the team does not use, when it would have been enough to start with a pilot group and extend licences only after measuring.
Copilot sees the files the employee has access to. If permissions in the company are too broad, AI may show someone a document they should not see.
A single pasted file with personal data can mean a GDPR breach. A one-page policy costs an hour of work. An incident costs a great deal more.
Questions about choosing AI assistants and their prices
Which is better: ChatGPT or Gemini?
In a company, usually whichever fits better with your office suite. Gemini is more convenient for companies on Google Workspace, while ChatGPT works well as a standalone tool for text and analysis and for building assistants. Model quality changes every few months, so settle it with a test on your own tasks.
How much does ChatGPT cost for a business?
ChatGPT Business costs USD 20 per user per month on annual billing or USD 25 on monthly billing, for a minimum of two users (as of 24 September 2026). ChatGPT Enterprise is priced individually. Prices exclude VAT.
What is the difference between ChatGPT Plus and ChatGPT Business?
Plus is a personal plan at USD 20 per month, while Business is a team plan with an admin console, company sign-in and, by default, no model training on company data. If the tool will hold client data, choose Business.
How much does Copilot cost for a business?
Microsoft 365 Copilot Business costs USD 21 per user per month on annual billing (on 24 September 2026 on promotion at USD 18; Microsoft does not give an end date on its US site), and the version for large enterprises USD 30. Both require a Microsoft 365 licence. Copilot Chat is available at no extra cost to users of eligible Microsoft 365 plans.
How much does Gemini Pro cost?
The personal Google AI Pro plan costs USD 19.99 per month. In a company, Gemini is usually part of Google Workspace, and the full features in Docs, Sheets and Meet are in plans from Business Standard upwards. For large organisations, Google offers Gemini Enterprise.
Claude or ChatGPT: which to choose?
Claude works well with long documents and careful editing; ChatGPT is more versatile and has more integrations. Team plans cost about the same: USD 20–25 per person per month. It is best to test both on the same ten tasks.
How do I cancel a ChatGPT Plus subscription?
Log in to ChatGPT, open the account menu, choose Settings, then Billing and the option to cancel the plan. Paid features keep working until the end of the current billing period. OpenAI recommends cancelling at least 24 hours before the next payment.
Sources
- SOURCEOpenAI — ChatGPT Business pricing · accessed 24 September 2026
- SOURCEOpenAI Help Center — What is ChatGPT Plus? · accessed 24 September 2026
- SOURCEOpenAI Help Center — How do I cancel my ChatGPT Plus subscription · accessed 24 September 2026
- SOURCEGoogle — Google AI plans (AI Plus, AI Pro, AI Ultra) · accessed 24 September 2026
- SOURCEGoogle Workspace — plan comparison (Gemini features) · accessed 24 September 2026
- SOURCEMicrosoft — Microsoft 365 Copilot Business, pricing · accessed 24 September 2026
- SOURCEMicrosoft — Microsoft 365 Copilot for enterprise, pricing · accessed 24 September 2026
- SOURCEAnthropic — Claude plans & pricing · accessed 24 September 2026
- SOURCEDeepSeek — Privacy Policy · 10 February 2026
- SOURCE
- SOURCEOpenAI Help Center — About ChatGPT Pro tiers · accessed 24 September 2026
Read next
Commplace® starts by diagnosing your team’s tasks, then helps you choose a tool, set the rules and measure the effect. Measurement first, decision second.
Sebastian Kopiej, CEO of Commplace®. In public relations since 1996. Written with the help of AI tools and editorially verified by the author. Data current as of 24 September 2026.