Guide: AI in business › AI implementation, tools and team skills
In September 2026, Microsoft 365 Copilot for business in Poland costs €15.60 net per user per month at the promotional price of the Copilot Business plan (up to 300 users, annual payment, promotion until 31 December 2026), while large organisations pay 30 USD per user per month according to the US price list, always on top of the Microsoft 365 licence. The licence itself, however, is the smaller part of the spend. Whether Copilot pays for itself depends on tidy file permissions, a pilot with the right people and measurement. This guide takes you through prices, the differences between plans and deployment.
In 60 seconds Copilot at a glance
- What it is: an AI assistant in Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint) that works on the company documents and messages available to the user.
- Who it is for: companies working on Microsoft 365 where people lose hours on emails and meetings, and then on notes and reports.
- Price: Copilot Business €15.60 net per person per month (promotion until the end of 2026, regular price €18.20); the plan for large companies USD 30; plus a Microsoft 365 licence.
- First steps: a review of permissions in SharePoint and OneDrive, then a pilot with 10–20 people and measurable tasks.
- The biggest pitfall: Copilot sees everything the user sees, so badly configured file permissions become a problem from day one.
What M365 Copilot is and how it differs from the free Copilot Chat
Microsoft 365 Copilot (formerly Microsoft Copilot for Microsoft 365) is an AI assistant built into the applications the company already uses: Outlook, Teams, Word, Excel, PowerPoint. One thing sets it apart from an ordinary AI chat. It has access to company data through Microsoft Graph, the service that connects emails and calendars with files and chats. So it can answer the question “what did we agree with client X last month?”, because it searches the correspondence and notes you have access to.
Alongside the paid Copilot there is the free Copilot Chat, available in the Microsoft 365 Copilot app (at m365.cloud.microsoft) for users with work accounts. It is a chat with internet access and protection for company data, but without full access to the organisation's documents. Since 15 April 2026, according to Microsoft announcements quoted by the advisory firm SAMexpert, Copilot Chat has disappeared from Word and Excel, as well as from PowerPoint and OneNote, for unlicensed users in organisations with more than 2,000 seats. Smaller companies have kept basic access.
Watch the names: GitHub Copilot is a completely different product, an assistant for developers. Its pricing (according to the GitHub blog of April 2026, the Business plan costs 19 USD and Enterprise 39 USD per user per month, with usage-based billing from 1 June 2026) has nothing to do with the Microsoft 365 Copilot licence.
What Copilot does in Outlook, Teams, Word and PowerPoint
In Outlook it summarises long threads and drafts a reply in the tone you specify. In Teams it produces meeting notes with a list of tasks and owners and answers questions about how the conversation went, if the meeting was recorded or transcribed. In Word it writes the first draft of a document based on files you point to and compares versions. In PowerPoint it builds a presentation from a source document.
According to Microsoft’s website, the Copilot Business plan also includes ready-made agents: Researcher (gathers and combines information from company documents and the web) and Analyst (analyses data). It is a first step towards AI agents, which carry out multi-step tasks. How Copilot fits into the wider picture of tools and rules is shown in our guide to implementing artificial intelligence in business. If you would like someone from outside to help plan where AI makes sense in your company, see the approach taken by Commplace® AI agency.
Copilot price 2026: what Copilot 365 costs in Poland
Krótka odpowiedź: Copilot Business kosztuje 15,60 € netto za osobę miesięcznie w promocji (regularnie 18,20 €), a Copilot dla dużych firm 30 USD, w obu przypadkach obok licencji Microsoft 365. Poniżej ceny z polskiego cennika Microsoftu (euro, netto, stan na 24 września 2026 roku) oraz cena planu dla dużych firm z cennika amerykańskiego. Każdy plan wymaga osobnej licencji Microsoft 365, chyba że kupujesz pakiet, w którym Copilot jest już w środku.
Chcesz sprawdzić, który plan i ile licencji ma sens u Ciebie, zanim zapłacisz za rok z góry? Agencja AI Commplace zaplanuje pilotaż z pomiarem przed startem i po nim, a decyzję o skali zostawi Tobie.
| Plan | Annual billing | Monthly billing | What it includes |
|---|---|---|---|
| Microsoft 365 Copilot Business (add-on) | €15.60 on promotion from 1 July to 31 December 2026, first year only (regular price €18.20) | 21,84 € | Copilot in the apps, Researcher and Analyst agents; requires a Microsoft 365 for business plan |
| Microsoft 365 Business Standard with Copilot | 20,36 € | 24,43 € | Office apps, email, Teams and Copilot in one |
| Microsoft 365 Business Premium with Copilot | 27,73 € | 33,28 € | As above plus advanced security and device management |
| Microsoft 365 Copilot (large enterprises) | USD 30 (US price list) | USD 31.50 with an annual commitment | For organisations of more than 300 people, usually through an enterprise agreement |
| Copilot Chat | PLN 0 | PLN 0 | Chat with web access as part of a Microsoft 365 account |
Copilot Business vs Enterprise: which plan to choose
Microsoft launched Microsoft 365 Copilot Business on 1 December 2025 with small and medium-sized businesses in mind. According to Computerworld of 19 November 2025, the plan offers the same features as the enterprise version, but at a lower price and for organisations of up to 300 people. Existing customers were not moved over automatically; they had to request it.
| Criterion | Copilot Business | Copilot for large companies (Enterprise) |
|---|---|---|
| Organisation size | Up to 300 users | No limit, usually more than 300 |
| Required base licence | Microsoft 365 for business plan (Business) | Microsoft 365 E3, E5 or similar enterprise plans |
| List price | €15.60 on promotion, €18.20 regular (PL, net) | USD 30 (US) |
| Purchase | Self-service in the admin centre or through a partner | Enterprise agreement, usually through a Microsoft partner |
| Measurement tools | Not listed in the plan description; check with the vendor | Copilot Analytics and advanced SharePoint management included |
Jak Commwork®AI sprawdza, czy licencje Copilota się zwracają
Licencje Copilota łatwo kupić dla wszystkich, trudniej sprawdzić, kto naprawdę z nich korzysta. Commwork®AI łączy programy, które firma już ma, pokazuje mapę licencji i ich wykorzystania, a wyniki pilotażu zestawia z grupą bez licencji. Zespół Commplace® przygotowuje warianty, a decyzję o skali podejmuje człowiek.
- Poczta i odpowiedzi 32%
- Notes from meetings 27%
- Dokumenty i raporty 21%
- Presentations 12%
- Analiza w Excelu 8%
- 1.12.2025Start planu Microsoft 365 Copilot Business
- 15.04.2026Copilot Chat znika z Worda i Excela w firmach powyżej 2000 stanowisk
- Week 3Uprawnienia uporządkowane, pomiar przed startem
- Tydzień 6Pilotaż na 15 osobach z pięciu działów
- Tydzień 11Porównanie z grupą bez licencji
- 31.12.2026Koniec promocyjnej ceny Copilot Business
- 01Przegląd uprawnień
- 02Measure before you start
- 03Pilotaż 10–20 osób
- 04Pomiar i porównanie
- 05Decide on scale
- Tworzy mapę licencji i ich wykorzystania, więc widzisz, co zostawić, co połączyć i z czego zrezygnować, zanim przedłużysz licencje na kolejny rok.
- Zestawia wyniki pilotażu z grupą osób bez licencji w tych samych tygodniach, a każda liczba w kokpicie ma źródło, datę, próg i właściciela.
- Daje jedną bramę do modeli AI zamiast prywatnych kont: klucze zostają po stronie serwera, a każde zapytanie trafia do dziennika. Jak wybrać samo narzędzie, piszemy przy porównaniu ChatGPT, Gemini i Copilota.
The view reproduced is modeled after the dashboards provided to customers. The names, numbers, and terms are examples and show the way the system works, not the results of a specific company.
Who Copilot for business is for and when it pays for itself
Copilot pays off where people spend a large part of the day working with text and with information scattered across inboxes and folders. It does less for people who work in a single industry-specific system or in production.
Typical situations where it makes sense.
- A manager with eight meetings a day: Copilot in Teams takes notes and draws up a task list, and also answers the question “what did I miss?”.
- A sales team that has to go through the history of emails and proposals before talking to a client.
- Marketing and PR preparing first drafts of texts, report summaries and responses to media enquiries.
- A board that wants quick summaries of long documents and comparisons of contract versions.
- Controlling and finance. We have devoted a separate guide to working with numbers, on AI in Excel.
Deploying Microsoft Copilot in six steps, from pilot to company-wide
Deploying Microsoft Copilot is more an organisational project than an IT one. Installation takes minutes. Without preparation, however, people stop using it after two weeks. You will find a broader plan for introducing AI in the marketing and communications department in the article rolling out AI in marketing and PR: a 90-day plan.
- STEP 01Review file permissions
Check who has access to which SharePoint sites, OneDrive folders and Teams teams. Copilot shows only what the user has read permission for, so if the payroll folder is open to everyone, Copilot will make it available to everyone too.
- STEP 02Choose the pilot participants
Take 10–20 people from different departments who spend their day in email, meetings and documents. Do not pick only technology enthusiasts. The results would be too optimistic.
- STEP 03Measure before you start
Dla każdej osoby dwa–trzy mierzalne zadania: czas przygotowania raportu tygodniowego, liczba maili bez odpowiedzi, czas przygotowania do spotkania z klientem. Bez tego po miesiącu zostaną tylko wrażenia. Jeśli brakuje Ci pomysłów na mierniki, przejrzyj nasze przykłady KPI.
- STEP 04Training on your own tasks
Instead of a feature demo, run a workshop in which people do their real tasks with Copilot. What to expect from good training is covered in our piece on AI training for companies.
- STEP 05Four to six weeks of work, then measure
Repeat the measurement from step three. Also compare the results with a group of people who did not receive a licence, because that is the only way to separate the effect of Copilot from seasonality.
- STEP 06Decide on scale
You extend licences to the roles where the pilot showed a gain. Everyone else keeps the free Copilot Chat.
What IT and the legal department must check in Copilot before launch
In its Copilot documentation (updated 18 August 2026), Microsoft states that neither prompts and responses nor data retrieved through Microsoft Graph are used to train language models. Data of users from the European Union remains within the EU Data Boundary, with one exception: models from Anthropic, which Microsoft uses as a subprocessor, are currently excluded from it.
For companies in regulated industries, this means a concrete decision: do you allow Anthropic models in Copilot, or do you switch them off in the admin settings? We write more about the risks, including the less obvious ones, in the article AI risks and ethics in the company.
When you need a partner to deploy Copilot
Na rynku działają partnerzy Microsoft oferujący usługi doradztwa i wdrożenia Copilota (w wyszukiwarce jako „Microsoft Copilot consulting services”, „implementation services” czy „deployment services”). W małej firmie do 50 osób, z porządkiem w plikach, zwykle wystarczy własny administrator i dobre szkolenie. Partner ma sens, gdy firma ma kilka lat bałaganu w SharePoint, chce połączyć Copilota z systemami spoza Microsoftu (CRM, ERP) albo budować własnych agentów. Porządek w plikach, szablonach i sposobie pracy w Microsoft 365 to osobne zadanie, często ważniejsze od samego Copilota; w Commplace zajmuje się nim Commplace®365.
When choosing a partner, ask three things: how they will review permissions, how they will measure the pilot's effect and who will provide training for ordinary users, not just for IT. Ask every AI contractor similar questions; we have compiled the full list alongside our comparison AI software house or AI agency.
How to check whether Copilot pays off
In its sales materials Microsoft talks about the benefits for large companies (“Microsoft Copilot benefits for enterprise”), but your company needs its own measurement. The simplest calculation: how many hours a month one person in the pilot saves, multiplied by the cost of their working hour, compared with the price of the licence.
Zbieżność to nie wpływ. Jeśli po wdrożeniu dział sprzedaży szybciej odpowiada klientom, sprawdź, czy to zasługa Copilota, czy mniejszego ruchu w sezonie. Pomagają dwie metody: porównanie z grupą bez licencji w tych samych tygodniach i porównanie z analogicznym miesiącem poprzedniego roku. W Commplace® każdą taką liczbę oznaczamy etykietą dowodu, bo fakt z pomiaru traktujemy inaczej niż hipotezę. Wyniki pilotażu zestawiamy w kokpicie Commwork®AI z mapą licencji, więc od razu widać, które stanowiska z Copilota korzystają, a które płacą za nieużywaną licencję.
Before buying, compare Copilot with the competition; we have done this comparing it with ChatGPT and Gemini.
Próg decyzji, pytania do partnera i lista przed pilotażem
Kto wpisuje w wyszukiwarkę „Microsoft 365 Copilot cena” albo krócej „Copilot 365 cena”, zwykle szuka jednej liczby. Na pytanie, ile kosztuje Copilot 365 w Twojej firmie, składają się jednak trzy pozycje: sama licencja (15,60 € netto w promocji albo 18,20 € regularnie w planie Business), licencja bazowa Microsoft 365 i czas ludzi na przegląd uprawnień, szkolenie oraz pomiar. Tę trzecią pozycję firmy najczęściej pomijają w budżecie.
Próg decyzji zapisz, zanim wydasz pierwsze euro. Licencja zostaje na stanowisku, jeśli zmierzone godziny oszczędności pomnożone przez koszt godziny pracy wyraźnie przekraczają miesięczną cenę licencji, a osoba korzysta z Copilota co tydzień, a nie raz na miesiąc. Przy obecnych cenach próg jest niski. Dlatego o wyniku częściej decyduje regularność użycia niż sama technologia.
Szukasz partnera? Do trzech pytań z poprzedniej części dołóż kilka kolejnych. Czy przegląd uprawnień obejmie stare zespoły Teams i linki „dla wszystkich w organizacji”? Jaki raport dostaniemy po pilotażu i z jaką grupą porównawczą? Kto przygotuje wzory poleceń dla konkretnych ról? Co zrobicie, jeśli po 90 dniach wynik wyjdzie słaby? Dobry partner odpowie na ostatnie pytanie bez wahania, bo rezygnacja z części licencji też jest rzetelnym wynikiem.
Przed pilotażem przejdź przez listę poniżej. Każdy pusty punkt to ryzyko, że po trzech miesiącach zostaną Ci same wrażenia.
- Wiemy, kto ma dostęp do jakich witryn SharePoint, folderów OneDrive i zespołów Teams.
- Foldery z wynagrodzeniami, umowami i danymi kadrowymi są zamknięte dla osób spoza zespołu.
- Mamy 10–20 osób z różnych działów, nie tylko entuzjastów technologii.
- Każda z nich ma dwa lub trzy zadania zmierzone przed startem.
- Zdecydowaliśmy, czy dopuszczamy modele Anthropic poza unijną strefą danych.
- Mamy grupę bez licencji do porównania w tych samych tygodniach.
When to buy Copilot, and when to wait
A good time to buy is before budget planning for the next year. According to Microsoft Poland, the promotional price of Copilot Business applies until 31 December 2026 with annual billing and only covers the first year of the licence, so an autumn pilot lets you decide on scale while that price still applies. Changes to Microsoft’s price list happen regularly (search engines show this through queries about “copilot pricing change”), so check prices on the day you buy.
Wait if: the company does not use Microsoft 365 as its main working environment, documents sit on local drives, nobody is responsible for permissions, or the team needs one specialised tool rather than an all-purpose assistant. In that situation a better start is an AI assistant in the company built around a single process, or AI on company knowledge.
Sam Copilot nie zmieni też tego, jak firma komunikuje się wewnętrznie. Jeśli informacje giną między działami, najpierw usprawnij przepływ informacji w firmie i zadbaj o internal communication. AI tylko przyspiesza to, co już działa. A jeśli chcesz przejść przez pilotaż z kimś, kto zmierzy wynik i policzy zwrot z licencji, porozmawiaj z the Commplace AI agency.
Mistakes that push up your Copilot bill
An annual licence ties you in for a year. Cost: you pay for dozens of accounts, some of which will never be opened even once, because nobody showed people how it would help them.
Copilot is efficient at finding files that for years were accidentally open to the whole company, so the cost may be an internal leak of contracts or payroll data and a loss of employees' trust in the tool.
These are two different products with different price lists. Cost: a wrong budget and buying a developer tool instead of an office assistant, or the other way round.
After a month all that is left are opinions: “it’s great” or “it does nothing”. Cost: the decision to renew licences is made on gut feeling.
A demo of every button is tiring. Nothing sticks. The cost: usage drops after two weeks and people become convinced that “AI doesn't work”.
Questions companies ask before buying Copilot
How much does Copilot 365 cost for a business?
In September 2026 Microsoft 365 Copilot Business costs €15.60 net per user per month in Poland with annual billing (promotion until 31 December 2026, regular price €18.20). Large companies pay USD 30 per user per month according to the US price list. In both cases a Microsoft 365 licence is also required.
Jaki jest koszt Copilota dla kilkunastu osób?
Przy promocyjnej cenie Copilot Business 15,60 € netto za osobę miesięcznie licencje dla 15 osób kosztują 234 € miesięcznie, czyli 2808 € rocznie. To tylko licencje: dochodzi do nich plan Microsoft 365 (jeśli firma go nie ma), czas IT na przegląd uprawnień i szkolenie. Dlatego zwykle zaczyna się od pilotażu, a o skali decyduje po pomiarze.
What is the difference between Copilot Business and Enterprise?
The features are largely the same; they differ in price and company size. Copilot Business is for organisations of up to 300 users and works with Microsoft 365 Business plans, while the enterprise version works with enterprise plans and includes additional measurement and management tools.
What is M365 Copilot for?
For working with company information in Microsoft 365 apps: summarising emails and meetings, writing first drafts of documents, analysing data in Excel and preparing presentations. It works on the documents the user has access to.
Is Copilot Chat free?
Yes, Copilot Chat is free for users of Microsoft 365 work accounts in the Microsoft 365 Copilot app. However, since 15 April 2026, in organisations with more than 2,000 seats it has disappeared from Word and Excel, as well as from PowerPoint and OneNote, for people without a paid licence.
Does Copilot learn from my company’s data?
According to Microsoft's documentation, neither prompts and responses nor company data retrieved by Copilot are used to train language models, and data of EU users remains within the EU Data Boundary, except for Anthropic models used as a subprocessor.
Do you need a Microsoft partner to roll out Copilot?
It is not always needed. A small company with tidy permissions will manage with its own administrator and training. A partner makes sense with a major mess in files, integration with other systems or building your own agents.
How much does GitHub Copilot cost?
It is a different product, designed for developers. According to the GitHub blog from April 2026, the Business plan costs USD 19 and Enterprise USD 39 per user per month, and from 1 June 2026 usage above the limit is billed in AI credits.
Sources
- SOURCEMicrosoft Poland — Microsoft 365 Copilot price list · accessed 24 September 2026
- SOURCEMicrosoft — Microsoft 365 Copilot pricing (USA) · accessed 24 September 2026
- SOURCEMicrosoft — Microsoft 365 Copilot Enterprise · accessed 24 September 2026
- SOURCE
- SOURCESAMexpert — Copilot Chat cut from Office for 2000+ seats · 2026, accessed 24 September 2026
- SOURCEMicrosoft Learn — Data, privacy and security for Microsoft 365 Copilot · updated 18 August 2026
- SOURCEGitHub Blog — GitHub Copilot is moving to usage-based billing · 27 April 2026
Read next
Dostaniesz listę ról, w których Copilot ma szansę się zwrócić, plan pilotażu z pomiarem przed i po oraz rachunek: licencje kontra zaoszczędzone godziny. Pierwszy krok to rozmowa o tym, jak dziś pracuje Twój zespół.
Sebastian Kopiej, President of Commplace®. In public relations since 1996. Text prepared with the help of AI tools and fact-checked by the author. Data current as of September 29, 2026.